Frequently Asked Questions
Will I be able to buy tickets on the day?
All tickets are advised to be purchased in advance of the raceday. However, we will have some tickets available for purchase through the turnstiles on the raceday. Card and contactless transactions encouraged. Please note, if the event is sold out, no tickets will be available to purchase on the raceday.
What should I do if I have any Covid-19 symptoms prior to raceday?
If you or a member of your household are displaying any symptoms of Covid-19 prior to raceday please do not come racing. Your ticket/s will be fully refunded. Please refer to the NHS guidelines should you be displaying symptoms: https://www.nhs.uk/conditions/coronavirus-covid-19/
What is the Code of Conduct?
The Code of Conduct is a shared responsibility between the racecourse and you, the racegoer, regarding behaviour whilst on-course or in the surrounding car parks. For the full Terms and Conditions including the Code of Conduct please click here.
How can I travel to the Racecourse?
Racegoers can travel to and from the raceday by any form of transport. However, we do recommend and encourage the Raceday Shuttle Bus for ease and efficiency getting in and out of the venue.
The Raceday Shuttle Bus Service runs from Perth City Centre (outside the Perth Concert Hall, Horsecross) and back again. You can purchase bus tickets online whilst purchasing your entry tickets.
How do I enter the Racecourse?
Ahead of entering the Racecourse through the gates, please ensure each person has their own e-ticket ready to scan. A member of our team will scan your e-ticket.
After you have had your e-ticket scanned succesfully, you may enter the Enclosure and collect your complimentary Racecard.
Do I need to print off tickets?
Yes, we recommend that you print off your ticket.
However, if you have a smart phone, you can display the QR code on your screen to be scanned. If displaying on a smart phone, please make sure your QR code is displayed properly, you have enough battery power on your device and your screen is bright. Please be aware that we will not be able to handle your device.
What should I wear?
For the Picnic Enclosure we advise to dress for the weather as this is exclusively an outdoor area.
Within the Grandstand Enclosure (including Hospitality) it's smart/casual. No ripped jeans or football attire please.
Keeping it clean: we already maintain the highest standards of hygiene on-site. However, we have increased the regular cleaning routine of surfaces and touch points and have invested in more thorough deep cleans. Throughout the raceday members of our hygiene team will be cleaning surfaces and railings as well as toilets.
Will there be an ATM available?
Yes, there is an ATM available in the Betting Hall within the Grandstand Enclosure. Please note, our preferred method of payment is contactless or card. Cash will be accepted if you do not have contactless or card facilities. There is no cash machine in the Picnic Enclosure.
Will I be able to place a bet?
Yes, there will be Tote and a number of independent bookmakers available on site. Cash and/ contactless options available.
Will toilet facilities, including disabled toilet, be available?
Yes. These toilets will be cleaned and sanitised regularly.
Disabled toilets will be available in the Grandstand Enclosure and Picnic Enclosure (open weekend racedays only). Access to the Grandstand disabled toilet will be via security personnel only - please inform a member of our security team if you wish to use it and they will organise it promptly.
Can I bring my dog/s to the Racecourse?
Yes. You can bring your dog/s to both the outdoor enclosures at the Racecourse as long as they are kept on a lead at all times. On arrival please advise our stewards that you have dog/s and they will be able to guide you to park in our dog friendly car park. However, we do not recommend dog/s are left unattended for any length of time in this facility.
Please note, only Guide Dogs are permitted to be in any indoor facilities.
Can I leave the Racecourse and return during the raceday?
No. If you need to leave the racecourse as a matter of urgency, please speak to a member of our security team and they will ensure a swift exit for you.
If your question is still unanswered, please call the team on 01738 551 597 or email email@example.com for help - thanks!