Terms and Conditions

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Terms & Conditions

We know you’ll be delighted with your booking, however there are some terms and conditions to which we'd like to draw your attention. The full list of terms and conditions are on the links at the bottom of this page. However, there are a few key points below, 1 to 9.

Acceptance of these terms and conditions will result in a legally binding contract between you (Racegoer) and us (Operator) which include the terms of the licence which we have granted to you to enter the Racecourse. It is your responsibility to familiarise yourself with these Terms and Conditions.

  1. Entry – Entry to the racecourse is subject to the right of the Operator (Perth Racecourse) to refuse to admit and/or to expel, without prior notice, any person whose behaviour is considered to be unruly or unacceptable or is a disqualified person.

  2. Food & Drink – We advise racegoers that taking all liquids and food into the Grandstand Enclosure is not permitted, and that permission for this is at the discretion of the Operator.

    Food and liquids, with the exception of any alcohol, is allowed in the Picnic Enclosure. Please note, you may be subject to a random search by security personnel.

  3. Alcohol – Racegoers are reminded not to attempt to bring their own alcohol into the grounds of Perth Racecourse. If any unauthorised alcohol is found, they will be required to return it to their vehicle, or our stewards will dispose of it. We are unable to retain any alcohol on behalf of Racegoers for later collection.

  4. Licensing (Scotland) Act 2005 – The Operator informs patrons that it is prohibited for anyone to consume alcohol out with any of our licensed areas. Racegoers must at all times abide by any rules and conditions in operation, including the observance of no drinking areas for safety reasons.

  5. Dogs – Dogs are permitted within the Grandstand and Picnic Enclosures; however, they must be always kept on a lead and any fouling must be picked up immediately.

    There is a Dog Friendly Car Park available. On arrival, please advise our stewards that you have dog/s and they will be able to guide you to park appropriately. However, we do not recommend dog/s are left unattended for any length of time in this facility. To the extent where we are legally able to do so, we reserve the right, if necessary, to force entry into a car to release any animals which may be suffering.
    Please note, only Guide Dogs are permitted to be in any indoor facilities.
  1. Seating – Plenty of seating of various types, indoors and outdoors is available for Racegoers and therefore, you are discouraged from bringing in your own seating within the Grandstand Enclosure. Within the Picnic Enclosure, you are encouraged to bring your own, and the stewards will direct you on where is best to set up.

  2. Prohibited Items – Racegoers are advised that it is prohibited to bring any glass bottles or glasses into any part of the Racecourse. Stewards will advise of any other items deemed unsuitable to bring into the racecourse enclosures, which should be returned to vehicles or confiscated. This is to ensure compliance with the Guide to Safety at Sports Grounds Act and the HSE Event Safety Guide.

  3. Cigarettes and E-Cigarettes – The current smoking legislation regarding smoking in public places applies at the racecourse. The use of e-cigarettes is permitted; however, they will be treated the same as tobacco products. Please dispose of your cigarettes ends carefully and in the appropriate bins as provided.

  4. Dress Code – There is no formal dress code with the Enclosures, however football colours and attire are discouraged at all times. Please ensure you dress appropriately for the weather forecast as we are classed as an outdoor event.
    Corporate hospitality dress code is smart, casual. No ripped jeans or trainers please.

 

You’re ordering from Perth Racecourse, Scone Palace Park, Perth, PH2 6BB

Pricing: All pricing on this website is in pounds sterling. If you are buying from overseas your payment card will be charged in pounds sterling at your card issuing bank’s current exchange rate to your local currency. For a guide to current exchange rates, you can use the XE Currency Converter at www.xe.com; please treat this only as a guide as the exchange rate of your card issuing bank is likely to be different.

Our pricing includes UK Value Added Tax at the current applicable rate. If you are purchasing from overseas you may have to pay an import duty to your own country, such duty is not covered in our pricing, and you will be solely responsible for its settlement to the appropriate authority. All bookings (per fixture) will incur a £1 handling fee.

 

Ticket delivery
Raceday ticket/s: Your e-ticket/s will be emailed to you after purchase. Please ensure you give us the correct email address at point of purchase.

Hospitality ticket/s: Your ticket/s will be available for collection at your designated entry gate. This will be detailed in your confirmation you will receive by email.

If you do not receive your email confirmation after you have completed your order, please contact the Racecourse office on info@perth-races.co.uk or call on 01738 551 597.

 

Refund Policy and Eligibility

Refund qualifications:

For customers who have purchased ticket/s for any Event that is cancelled, or our capacities are reduced we will offer a refund or credit note.

If our capacities are reduced for any reason and therefore, we cannot honour all our ticket holder/s to attend the event in question we will operate a "last-in, first-out" system.  The ticket/s purchased closer to the Event will be automatically refunded, to reduce our capacity to the new restricted capacity. We will contact ticket holder/s by email to communicate this.

 

For customers who have purchased ticket/s for any Event that is cancelled by the Event operator (Perth Racecourse) and we are unable to stage the Event due to adverse weather conditions, including waterlogging of the track or car parks, we will offer a refund, credit note or transfer to the equivalent fixture.

If the ticket holder/s wishes to cancel their ticket/s, they are non-refundable and non-transferable.

Should Covid-19, Scottish or UK, Government guidelines change after you have made a booking we will be in touch directly.

 

Raceday Abandonment

In the event of racing being abandoned after the first race has been completed there will be no refunds.

In the event of racing being abandoned by the Event operator (Perth Racecourse) before the first race time, you will be entitled to a refund of your ticket price, excluding the handling fee. Ticket holder/s will be communicated to via email.

 

Refunds cannot be made on Event days. All refunds will be processed within 28 days of the Event.

 

For all abandonments, refunds must be claimed within 28 days of the race meeting. For all other refunds it is at the discretion of Racecourse Management.

 

We reserve the right to amend or cancel any ancillary Event entertainment without notice. In the event of ancillary Event entertainment changing, customers will not be entitled to a refund.

Security: Your payment card information is transferred to our UK based web server securely and encrypted.

 

Raceday Shuttle Bus Bookings

The raceday shuttle bus is available to all racegoers. The shuttle bus leaves from Perth City Centre to the Racecourse and return.

Only return tickets are available.

 

Restaurant & Hospitality Bookings

The above terms and conditions apply to restaurant and hospitality guests as well as the below terms and conditions for corporate hospitality booking process:

  1. Confirmation of Booking – Your booking may be confirmed by email between you and Perth Racecourse once full payment or 50% deposit has been received.

  2. Payment and Invoicing – Where full payment is not made on booking, a non-refundable deposit of 50% shall be invoiced to confirm your booking which is payable within 7 days of invoice to secure your space.
    The balance of your booking, if applicable, will be payable 4 weeks prior to the event and will be invoiced accordingly.
    If invoices are not paid on the due date your booking may be cancelled by Perth Racecourse.
  1. Confirmation of Numbers – The number in your party shall be confirmed at the time your booking is made. You may notify Perth Racecourse, by email, of any reduction to this, which if made at least 28 days to the event, will allow a refund to be offered, at Perth Racecourse's discretion, excluding the 50% deposit.
    Any increases to your numbers may be made by you up until 5 working days of the event. All charges for any increased numbers made within 28 days of the event shall require to be paid at the time of the change by credit card.

 

Privacy Policy
Perth Racecourse is conscious that you are trusting us with private information which we need to process your order. You have our assurance that your information will not be shared with any other organisations except Opayo by Elavon, our chosen payment card service provider. Perth Racecourse is fully registered within the terms of the Data Protection Act in the United Kingdom. For the full Privacy Policy, please see the link below.

 

Acceptance of Orders
We retain the right to accept your order solely at our discretion. If we are concerned that you are attempting to place an order dishonestly, fraudulently, by impersonating someone else or are attempting to use payment details which have been stolen we will make additional checks as to your standing and if appropriate involve external authorities.

 

Photography & Videography
Please note that at most of our events, racedays, Christmas & Hogmanay, we have a photographer and/ videographer in attendance taking photographs/filming for use on our website, social media and other outlets.  If you do not wish to have your photograph/image taken and displayed in any of these outlets by Perth Racecourse, please notify the photographer at the time or call us on 01738 551 597.

If, however, the photograph/image has been used in a campaign and you did not tell the photographer/videographer nor tell the Racecourse Office on the Raceday that the photograph/image was taken, we cannot change the campaign graphic once printed/used and shall not be liable.

 

Christmas Party Bookings

Tickets purchased are strictly non transferrable and non-refundable

 

Hogmanay Bookings

Tickets purchased are strictly non transferrable and non-refundable

 

Please see our full list of Terms and Conditions below:

Conditions of Entry

Code of Conduct

Privacy Policy

Terms of Website Use

Contact

You can contact us by

Email at info@perth-races.co.uk

Telephone on 01738 551 597 (International 44 1738-551 597)